Head of Shopify Consultancy

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Head of Shopify Consultancy

We’re looking for an experienced Head of Shopify Consultancy, who is adept at managing and growing a team. We're an award-winning digital agency and Europe's leading Shopify Plus partner. We focus on strategy, design, development and data-driven growth in the e-commerce industry, with a client base of international fashion, lifestyle and beauty brands.

Full-time · Amsterdam

Meet some of your future team members 👇

Malcolm

Engineering Manager

Anne

People Manager

Diana

Product Owner

Oliver

Front-end Developer

Working at Ask Phill

Our mission is to set the industry standard for designing, developing and growing a D2C e-commerce experience.

The industry is still young, still growing, and so right now there are no standards for how to build a successful store. We keep ourselves open to experimentation, new ideas and creative freedoms to find innovative ways of developing high quality e-commerce experiences.

Each of us is working together to set the industry standard for D2C e-commerce development and perhaps you have the skills, the energy and the ambition to join our ranks.

The team

You’ll join a young, diverse, vibrant and energetic team of professionals who are passionate about what they do and eager to learn more. Remote working is possible if you prefer but we have an Amsterdam city centre office that’s always packed with friendly faces, warm food and cold beer.

We encourage everyone in the team to frequently get together for innovation sessions, dinners, drinks and parties because we believe fostering a strong team spirit amongst all colleagues leads to a better standard of work.

We’re big on collaboration and always encourage our separate teams to work together on projects. In your role as Shopify Consultant you’ll work closely with our CRO Specialists, Businesses development managers and marketing coordinators, learning from them along the way whilst they also learn from you, as we all pitch in to help our clients grow their businesses.

Job description

As head of the Consultancy team, you’ll lead our dynamic team of 6 specialised consultants in Shopify and Klaviyo with our innovative no-code solutions. Your primary focus is ensuring stability and happiness of both your team and their clients.

As this team is fairly new at Ask Phill, we are seeking someone who is passionate about building and scaling, giving its significant growth potential. You will play an active role in client engagement, understanding their needs, and ensuring the consultancy team delivers exceptional service. You will help the consultants become even better in their roles and further develop their skills. To do this, you will provide mentorship and facilitate professional development opportunities. You will bring structure to the team and ensure the right balance between growth and maintaining a stable and productive work environment.

The ideal candidate has experience in managing teams and is passionate about e-commerce, specifically within the fashion and lifestyle industries. They have experience with the Shopify and Klaviyo platforms, and a solid understanding of the current e-commerce landscape, including the directions in which it’s progressing. 

Responsibilities

  • Create a supportive environment, where each consultant can develop their skills and provide mentorship.

  • Manage a balance between rapid growth and maintaining a stable, productive work environment.

  • Develop and implement strategic plans that boost the impact and reach of our consultancy services.

  • Collaborate with other departments to integrate consultancy services with broader company objectives.

  • Take charge of the consultancy team’s budget, ensuring it's managed wisely and effectively.

  • Develop strategies to enhance client satisfaction and foster long-term relationships.

  • Keep up-to-date with e-commerce trends and Shopify and Klaviyo trends, ensuring you’re always a step ahead in understanding the market in which each client operates.

  • Encourage a culture of innovation within the team, exploring new methodologies and technologies to improve service delivery.

Benefits

  • Work with innovative global lifestyle brands
  • Macbook
  • Flexible working hours
  • 28 annual holiday days + your birthday off
  • Pension plan
  • Lunch at the office cooked by Samiya 
  • Unlimited access to psychologists of OpenUp
  • Friday drinks
  • Amsterdam city centre office
  • Travel reimbursement

Job requirements

  • Demonstrated experience in leading and growing a team within a dynamic and fast-paced environment

  • A robust e-commerce and Shopify background, coupled with a keen interest in no-code solutions

  • Excellent interpersonal and communication skills, with an ability to inspire and motivate a team

  • Proven track record in strategic planning, budget management, and performance evaluation

  • A commitment to fostering a positive team culture while balancing growth and stability

Additional useful experience

  • Experience working with Klaviyo

  • Experience in an agency setting